Service & Innovation
Public Design and Platform Media Facade of CommunicationPlatform media facade of communication in the city New platform is now required for a city image that incorporates the storytelling based on the regional/historical identity as the need to improve the aged downtown (original downtown) is being emphasized. Therefore, there are more municipal governments that desire to re-brand various parts of cities that are aiming towards the fourth industrial cities for citizens and visitors who come to cities. Cities are scrambling to develop the public design system and to transform into future cities. Panaplex-type bus shelters are being installed as DID (Digital Infotainment Display) that enable mobile-linked interactive functions, and the city maps are being implemented in various parts of the cities as AI information that is guided by idols, along with experiential AR/VR media. Although it may be partial, ecosystem evolution that uses media that aims for comprehensive media in key hub cities is transforming cities in line with the hyper-connected era through activities such as pilot operation of unmanned vehicles.
Public Space and Design for Everyday Lives of CitizensCity is an inevitable space of life for the modern people. The skyline that we are currently experiencing, the plaza, parks, natural environments and so forth are mostly the result of the city plan that was systemized in the past, and until now, the urban space was planned to play its role in line with the usage that was planned and defined based on function. Various parts of cities that achieved industrial competitiveness by prioritizing efficiency and economics is far from ‘user-centric approaches’ and achieving ‘sustainability’ that is the focus of today’s society. Future city should be restructured into a space that can enable exchange and circulation based on the needs and the thoughts of citizens or stakeholders of local communities, and aged spaces and the environment should be improved to resolve urban issues.
Public Design GovernanceLast month, a “Consultative Group of Residents for Publilc Design” was established by Seongdong-gu District Office. It was the nation’s first consultative body in design that engaged residents and consisted of eight residents, four expert members, two design experts and one public officer. Through the consultative group, the district was able to quickly collect residents’ opinions about relevant projects including the one related to public design and combined experts’ advice thereby setting a direction for design. It was designed to become a channel to communicate with the residents. In today’s multifaceted and complex modern society, existing design process that produces an outcome by utilizing intuitive ideas of only few designers has often turned out to be insufficient to meet the needs of the citizens. In response, this has shed a light on the need to come up with an innovative method to engage citizens, cooperate with stakeholders and experts for higher level of self-reliance and sustainability. The word “public” in public design means an unspecified number of the general public and together, which incorporates a value of engaging various players and cooperating in the process to create a design intended for everyone. The strategy that is being used to realize the afore-mentioned value of public design is a governance taking a perspective of “various methods for problem-solving.”
Public design for people, cooperative public designDesign has always evolved as a meaningful means to achieve an objective or a part that is required in the society. Currently, active efforts are being made to resolve the issues of economy, environment and safety through design. In the recent times where we are transcending the era of industrialization to usher in the era of sustainability, design that improves the competitive industrial products is beginning to contribute to our society as design that improves public values as a part of the strategy to resolve problems from the perspective that design is changing in line with the demand of the society. ‘Public design’ is playing a leading role at the center, and from now on, 'design' will resolve a considerable number of issues that our society will face, and it will be making various contributions as a cultural pillar of life.
Policy direction identified from the analysis of the diffusion process of Life Safety (Crime Prevention) DesignThe anonymous cities that we have been building allowed us to have maximum freedom and make various choices, however, inappropriately, the cities have mercilessly reduced many alternative choices such as collective community action that were available in the past. Only for the limited purpose of reviving the collective environment, physical design of living environment must be used.
A new tool to discover an integrated and demand-oriented policy agenda for near future__ De-sign:Re-formDesign, which first started as an activity of creating tangible goods, is now creating intangible values in the form of experience and service design. As demand for digital services including mobile applications rises, user experience design that creates a system that evokes emotions started to get attention, and service design which focuses on finding invisible needs of users and developing a new service model has been widely adopted and used in various areas of industry including hospitals, banks, education institutions, etc.
We Solve Problems Around Us on Our Own! (2)When a case of a child abuse is reported, the abused child is separated from parents, needs to wait at a police precinct or police station to undergo an investigation and has to live in a child protection agency. During this process, the child feels uneasy and stressed by unfamiliar spaces and people. In addition, the child may feel the guilt of causing this situation by his or her own fault. “Hoya Toto” was devised as a solution to resolve the anxiety of abused children in the unfamiliar environment by forming a bond with police officers.
We Solve Problems Around Us on Our Own! (1)Citizens are the people who best know the various discomforts experienced while living in a city. There is a limit for public officers and administrative experts who try to close the distance to solve the problems felt by the citizens. In 2015, the SMG introduced “design governance” as a public design project to receive reports from people on public problems and improve the problems with a team comprising citizens, experts, and businesses. All the progress and outcomes of the project were made public on the website to be spread and utilized flexibly.
Sustainable Clothing Design for Children With Cerebral Palsy With the Heart of a MotherPublic design that turns daily inconvenience into something beautiful and efficient; the “needs” of public design start from the following three situations. First, people are too familiar with the problem situation. Second, there is no known solution, or the needs are in the blind spot of the managing body. Third, the needs cannot be discovered easily because of special circumstances. This is the reason why the starting point of successful public design should be accurate identification of the inconvenience of users.
Crime, School Violence, Stress, Obesity... Can We Find Solutions Through “Design?”Narrow and complex alleys where criminals could hide and flee easily were improved with healthy community content. This region formed a strong bond among residents by closely cooperating with the community service center, district office, and police. “A” is a 31-year-old office worker who gets scared on the way home from work late at night. The shanty town crowded with old houses has somehow become gloomier after the termination of the rebuilding project. “B” living in Gasan-dong, Geumcheon-gu, is in a similar circumstance. “B” feels bleak to walk in a place packed with houses and small factories where there is no one else in sight. The way to go home, the most comfortable place, became the scariest route. In response to this unfortunate paradox, the SMG prepared for a realistic countermeasure with “design.” This solution was derived from the process of changing the scariest route to an enjoyable route, gathering residents, and letting criminals know.
Does the Crime Rate Drop By Changing Designs?“Social problem-solving design” that changed our everyday life — life safety design The SMG implemented a design policy in 2007 and carried out city-centered policies for landscape improvement to reinforce the city brand. As a result, Seoul won the Grand Prize at the Index Awards, renowned for “Design to Improve Life,” in 2011. While looking for ways to use the prize money that came with the award, the SMG thought of socially disadvantaged citizens who could not benefit from the design policy. The SMG took a new step forward with the “social problem-solving design” project, which aims to reduce the grievances of people who cannot benefit from policies due to various reasons like having a busy livelihood. Having launched its first life safety design project in 2012, the SMG strengthened the roles of design in solving various social issues. Instead of policies and macroscopic systems, the concept of design has been expanded to public design to solve problems of varying sizes that influence the lives of people. The social problem-solving design projects of the SMG are divided into categories such as life safety design, cognitive health design, stress-free design, youth problem-solving design, and design governance. Each project utilizes the “service design” methodology, which derives relationship-centered solutions based on communication and awareness improvement beyond the improvement of the physical environment regarding social issues. This year, the social problem-solving design projects of the SMG marks its 10th anniversary. In celebration, we intend to take a close look at our surrounding environment and public design that have undergone small and large changes.
Increased Happiness Index: Reduced Stress With a Change of Design.Korea is the Republic of Stress. According to the Korea Institute for Health and Social Affairs in 2016, over 90% of adults are stressed in their everyday life. In the 2016 Seoul Survey, over 53.5% of Seoul citizens responded they felt stressed in the past two weeks. As such, stress is becoming increasingly generalized and chronic in the lives of contemporary people, but there is no definite measure to avoid stress. Based on this idea, the SMG planned “stress-free design” as a part of the social problem-solving design in 2016. By breaking away from the conventional method of improving the physical environment and providing material support, the SMG attempted a new public policy to take care of mental health. The purpose is to lower stress faced in each life cycle and situation and bring healthy life to individuals and society by improving factors that hinder the mental health of citizens through design.
Respond to the crisis, “Coronavirus reminder’ – from observation to action (Designing Safety Content That You Want to Keep It on Your Desk)Corona Alert started at the end of January, not long after the outbreak of COVID 19, with the idea of creating a service that can give a little help to society with the programming skills we learned. The members who developed 'Corona Alert' all gathered through the same programming conference. The team members who studied coding together at the conference and had experience in actually developing various services were working as developers of startups. I saw a lot of advertisements saying that such sites exist. We first analyzed several services already on the market. If it is similar to the previously released services, there is no significant meaning, so we considered the inconveniences and the direction of improvement for the existing services. In addition, we established the core value of the service by determining on what points we differentiate, and what value we can provide to users, beyond simply removing inconveniences.
Generative Social Distance Design: The Optimisation of Building Layouts for COVID-19Social Distancing Lab Project I would like to talk about the ‘Social Distance Research Institute’ project, which ended about three months ago. Former Senator Ted. Kennedy said, “What divides us pales in comparison to what unites us.” As I worked on a technical research project centered on isolating people during an epidemic, I personally hoped that the shared experience could revitalize the community and rekindle a sense of social cohesion. What is social distancing and how does it affect transmission? The prevailing view of the modern scientific community is that maintaining human-to-human distance is an important factor in reducing the rate of respiratory cross-contamination. The principle of air transmission is that droplets are emitted when people talk to each other or cough, and if people who are within 2 meters of each other inhale it, it is easy to be directly infected with the virus. Therefore, reducing the distance between people increases the risk of infection, and almost all countries have been able to directly reduce the number of deaths by introducing social distancing measures. These statistical data indicate that social distancing measures were effective in reducing the number of confirmed deaths, which is a result showing that social distancing is a key response to the spread of COVID-19. COVID-19 has had a huge impact on the global economy, not just on human life.
The Process and Outcomes of the COVID-19 Design ChallengeInsights and Applications for the Post-Corona Era; The start of a design challenge related to COVID-19 Design has great power. Design has the power to motivate people to do many things, such as taking action, creating products and services that make life simple and rich, and deriving a whole new experience. Designers basically carry out design work assigned to their organizations, but in addition to these daily tasks, they have the power to solve the world's biggest problems. I expressed these ideas in the keynote speech last August at the Design for America Summit, where I urged designers to solve the biggest challenges facing the international community through a bold approach. And it wasn't long before the COVID-19 virus outbreak, which had effects worldwide. I thought that there must be a solution that designers can bring to meet the huge challenge of the Corona crisis. After discussing how we should contribute to this challenge by making a difference together with like-minded people like World Design Organization’s Srini Srinivasan and Rebecca Breuer and Liz Gerber of Design for America, we decided to launch the COVID-19 Design Challenge and bring the designer community together. Our starting point was to reach out to designers in each community and ask them what challenges they might face with COVID-19. Altogether, there were over 180 challenges, and they were recorded on Post-it notes and categorized according to themes. We grouped the related ones together and marked them on the priority grid in order of high impact and urgency, considering whether it is a task we need to address, what impact it will have, and whether it can affect urgency and resolution.
Smart Home's Directions in Untact SocietyDue to the contagiousness of the COVID-19 virus, the number of infected patients is increasing, and the resulting decline in social interactions is leading to a global economic crisis. Social distancing means that face-to-face contact with others is considered dangerous, and recommends staying at home as much as possible and refraining from outside activities such as going to work, eating out and shopping. The crisis of COVID-19, which is ongoing, is urging the transition to a non-face-to-face culture and society. Housing in the non-face-to-face society needs to be redefined with a new concept and function. Nowadays, when we think that a smart home can offer the possibility of an alternative, we understand it as a house that can provide convenience in our lives based on cutting-edge information and communication technology. However, this definition of a smart home is rather clichéd and indistinct, and I don't think it accurately describes the essence of a smart home. In the 1990s, there was already an intelligent home, and in the 2000s, the term ubiquitous home was used. In the 2010s, the smart home appeared, and they are all defined and used with almost the same concept. If the “homes” mentioned above have passed without becoming reality, can a smart home, which is being developed with the same concept, be an alternative in this era?
Impact Business Design for Social VenturesPartner of starting social ventures, Sopoong When we face certain problems in our daily life or when social problems arise, the government solves them, or non-profit organizations and companies solve them. Someone has to pay attention to the problem and develop and disseminate a solution. Can the government do all this? Problems can be solved by institutions and policies, or they can be solved by products and services. It can be a public service, or it can be a product or service that needs to be paid for. I would like to think about the ‘company’, which is the entity that makes these products and services.
Multi-faceted Valuation of Social Problem Solving Design: Focused on the Case of SeoulIn the past, public design was understood as an urban environment, building, appearance, and landscape-oriented design activity, but today's social problems are much more complex, personal, and diverse. Therefore, attention is being paid to the necessity and importance of solving social problems in various areas, and in the past, space, reliability, and expertise were emphasized, so expert-centered solutions were attempted, but now residents, who have social problems, are approaching them. Citizens' participation is becoming very important because the residents know the problem best and it is something that should be applied after solving the problem together. This trend has been specified in both the public design promotion plans and the legal aspect, and has already stipulated many changes. In keywords such as development, physical environment, and top-down processes that appeared in the past, cooperation and service-side software are emphasized, and most importantly, the process is led by the people on problems that occur in our daily lives. Now, social issues are shifting toward regenerating existing communities rather than creating new buildings.