Service & Innovation
[Abstract] Design with 10%
<Bridging the Gap of Experience> The gap of experience refers to the disparity that arises in the process of using products and services when designers and users come from different backgrounds and life experiences. Can a designer ever fully understand the user? If it were a product made solely for oneself, perhaps it would be possible. However, in designs intended for others—especially for the majority—it is almost impossible for a designer to completely understand all users. The smaller the experience gap, the higher the level of user satisfaction. This is because the better a designer understands the user’s circumstances and context, the more accurately they can create what the user truly needs. Conversely, when the gap is large, it is difficult to satisfy users. Therefore, the designer’s goal must be to reduce the gap of experience.[Abstract] Design by Community: Advocating for Community Power in New York City Government
Deana Yu is the Assistant Director of New York City’s Service Design Studio: the United States’ first municipal team dedicated to improving services for low-income residents. As a team within the Mayor’s Office of Economic Opportunity, Yu will reflect on the Studio’s unique role in advocating for service design in city government. Yu will introduce participatory design as a foundational tool for civic innovation. From co-creating public services with marginalized communities to reimagining government communications, she shows how design can build more equitable and responsive city systems.[Abstract] Design Connecting People, Cities, and the Future: Focusing on Seoul’s Design Policies
The Seoul Metropolitan Government has implemented “people-centered design” that citizens can tangibly experience in their daily lives, and “creative design” that enhances the city’s attractiveness and global competitiveness. Looking ahead, it aims to advance toward “future-oriented design,” opening new pathways to address the pressing global challenges of climate change, digital transformation, and shifting lifestyles.[Abstract] L’Oréal: Collaborative Design for Sustainability
1. Introduction to the L’Oréal Group and its global sustainability program, “L’Oréal for the Future.” 2. Case studies of sustainability design shaped by citizen participation A. L’Oréal has implemented an empty-bottle recycling program that collects used cosmetic containers from consumers and transforms them into various upcycled creations. Examples include: (1) Kiehl’s “Circular Resource Concept Store,” (2) the “Scented Tree” upcycling art installation at Seoul Beauty Week, (3) upcycled benches at Shinsegae Gangnam Department Store, and (4) a collaborative project with Korea Railroad Corporation to install upcycled benches in the waiting hall of Seoul Station’s second floor.[Abstract] Designing Cities for People & Planet: From Vision to Impact
• Brief introduction of our mission at Gehl (Making Cities for People), incl. working for cities and communities to be equitable, healthy and sustainable places for all. • Argue why urban design must shift from infrastructure-led models to human-centered approaches and call for holistic approaches that not only aim at good design of public spaces but also contribute to greater societal goals. • Today a stronger focus on “all life”/our planet the past couple of years to enable climate action and impact, though our approach to planning and design and “old” principles remains the same and are just as relevant today. • Across the world, we’re in a time of poly-crisis (climate change, energy transition, urban security) and since 70% of the world’s population will be living in cities by 2050, we need a new urban approach. • Helle will argue about the need for climate-aligned urbanism and that we at Gehl dare to believe that averting the worst of climate change can bring out the best in cities. • Illustrate how this will impact and change the way residents move, consume and live – with more time in active mobility together, more sharing of resources and more shared spaces.SDIF, : Illuminating the Future of Global Cities through the Philosophy of the “Soft City”
- Seoul Design International Forum to be held on Friday, September 19, under the theme “Designing a Better Global Life” - Mayor Oh Se-hoon to hold a special discussion on “Soft City” with Helle Søholt, CEO&Founding Partner of GEHL, and Uwe Cremering, CEO of iF International Forum Design GmbH - Experts present strategies for urban identity and sustainability, reaffirming Seoul’s global potential as a design city - Citizens participate in the “Design Manifesto,” shaping the forum as a public arena for Seoul’s design future
SDIF 2025 Highlight Video
We are pleased to share the highlight video of the 2025 Seoul Design International Forum (SDIF 2025), held on September 19, 2025 (Fri) at the Multipurpose Hall of Seoul City Hall. Under the theme “Attractive City of Seoul: Designing a Better Global Life,” global design experts gathered to share insights and discuss Seoul’s design vision and future. Relive the inspiring moments through this video.A vivid review of the SDIF 2025
The 2025 Seoul Design International Forum I attended recently was an event that gave me tremendous inspiration. It was actually my first time attending this year, so I was curious about what the atmosphere would be like, but once I was there, I realized it is a forum that anyone interested in design should definitely experience.My Visit to the SDIF 2025
Hello, this is Sseugo! How have your days been lately? I’ve had a pretty busy week in many ways. I went to Mangwon Hangang Park, joined a printing workshop… I was really all over the place. And of course, I can’t leave out the Seoul Design International Forum 2025! (Because I’m a SDIF 2025 supporter!)Review of My Participation in the SDIF 2025!
Hello! This is Lia, supporter of the Seoul Design International Forum 2025! On September 19, the 2025 Seoul Design International Forum (SDIF 2025) was held at the Multipurpose Hall in the main building of Seoul City Hall! Event Overview - Date & Time: Friday, September 19, 2025, 13:00–18:00 - Venue: 8F Multipurpose Hall, Seoul City Hall - Theme: Attractive City of Seoul: Designing a Better Global Life - Format: Hybrid (On-site & Online) - Languages: Korean, English (Simultaneous Interpretation Provided)
SDIF 2025 Theme Video Full Version
Seoul Design International Forum 2025 – Full version of the theme video. Seoul Design International Forum is a global platform to share the power of design that transforms cities and lives. Your interest and participation are the driving force that leads Seoul to become an even more attractive global design city. In the upcoming SDIF 2026, we will continue the in-depth discussions on sustainability, creative collaboration, and the quality of life.
SDIF 2025 Theme Video Short Version
Seoul Design International Forum 2025 – Short version of the theme video. Seoul Design International Forum is a global platform to share the power of design that transforms cities and lives. Your interest and participation are the driving force that leads Seoul to become an even more attractive global design city. In the upcoming SDIF 2026, we will continue the in-depth discussions on sustainability, creative collaboration, and the quality of life.You Won’t Believe This Is in Seoul, Haneulhaneul & Welcome Pavilion
Hello! I’m Lia, and I’ve just joined as a supporter for the 2025 Seoul Design International Forum! Have you ever thought about how public design impacts our daily lives? In fact, public design goes far beyond simply creating a visually pleasing city. It plays a vital role in improving quality of life, strengthening community safety, and revitalizing local economies and culture.Seoul to Promote Nationwide Collaboration with Metropolitan Governments through Design
- Seoul to provide its design development expertise and outputs to metropolitan governments across Korea - Support initiatives include matching design advisory groups, participation in development processes, provision of iF Design Award-winning "Fun Design Chairs," and joint project development - Applications open until Friday, May 16th, 2025 - Initiative aims to promote a governance model for the social co-utilization of Seoul’s design assetsSeoul Expands Its "Design Companionship" Initiative to Other Metropolitan Cities
- On March 27th (Thursday), Seoul signed an agreement with Busan, launching intercity collaboration through the "Design Seoul" initiative. - The two cities will share accumulated design assets, capabilities, and policies to seek solutions to urban challenges through design. -A joint workshop will be held in Busan from March 27th to 28th, featuring expert presentations, keynote lectures, and participation by public officials. - "Through continued exchange and cooperation with Busan, we will lead innovation in urban design," Seoul city officials stated.Seoul Launches Unified Public Transportation Brand ‘GO SEOUL’ - Set to Become an Icon of the City
- Applicable to four modes of transportation covered by the Climate Companion Card: buses, subways, public bikes (Ddareungi), and Han River buses - ‘GO’ combined with the infinity symbol (∞) symbolizes the endlessly connected and evolving nature of Seoul’s transport - Expected to serve both as a symbol of convenience for citizens and a representative icon of the city, akin to the London Roundel - Mayor Oh: “GO SEOUL will play a key role in enhancing Seoul’s design-driven identity and global competitiveness.”[Panel Discussion 2] Designing for a sustainable future
[Chair] Welcome everyone. Today's session topic is 'Design for the Future.' The presentations we've heard from our speakers have been very insightful, covering various aspects that affect both our current lives and future existence. In this panel discussion, we would like to discuss with our session speakers and panelists how various digital innovation technologies, including artificial intelligence, are impacting our public services and product design. Furthermore, we'd like to exchange views on how these changes will guide urban life and our daily existence.[Session 2] The Convergence of AI and Design: Organizational Culture, Personalization, and Ethical Leadership
[Kaya Kim] Hello, I'm Kaya Kim, Senior Specialist at Design Center of LG Electronics. Today, I'd like to talk about AI and design from a different perspective than the public or academia, from the perspective of working in a company looking at products and markets.